The ex-factory solution from Mercedes PRO connect comprises various components that enable the communication between fleet managers, drivers and vehicles, and above all make it easier.
The communication module:
The ex-factory solution.
In certain vehicles, the communication module for Mercedes PRO connect is already installed ex-factory1. With it, you are optimally connected right from the start – and you can make your daily work even more efficient. The Communication Module (LTE) for Digital Services (JH3)2 transmits data particularly quickly and reliably via a permanently installed SIM card. That is the prerequisite for using the services of Mercedes PRO connect3.
Learn more about the advantages of Mercedes PRO connect as an ex-factory installation solution here.
Compatible model series
The compatible models5 and model series are listed in the following table*.
|Model||Model series||Year of manufacture|
The MBUX multimedia system with navigation is available as optional equipment in the Sprinter 907 and Sprinter 910 models.
The list of model series may vary from country to country. For re-imports or grey-market imports, the original country of destination is relevant for the compatibility. For vehicles with the "Continuous engine operation" feature (MW1) there are functional restrictions with the "Digital Trip Management" and Digital Driver's Log services. If the continuous engine operation feature is active, only one journey is recognised.
Mercedes PRO Portal"Pre-requisites for using the system
In order to be able to use the Vehicle Management Tool, you need the following browser:
Usual browsers are supported. The following browser versions are recommended:
- Internet Explorer Version 11 and higher
- Mozilla Firefox version 51+
- Google Chrome version 56+
- Safari Version 10+
- Microsoft Edge all versions
Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimised for use on tablets and smartphones and may therefore only be operated using a desktop computer.
The Mercedes PRO Adapter App requires Bluetooth®, is compatible with commonly used smartphones and can be obtained from the relevant app store.
Download the Mercedes PRO Adapter App now!
Operating system version iOS 9 and above
Operating system version 5.0 and above
Smartphones with Root access or Jailbreak are not supported for security reasons.
Availability in your country
Mercedes PRO connect as a factory solution with communications module (LTE) for digital services (JH3) is available in:
- Czech Republic
- United Kingdom
The communication module is available in the Sprinter 907 and 910 from 06/2018. On vehicles equipped with the engine run-on system (MW1), there are functional restrictions to the "Digital Trip Management" and "Digital Driver's Log" services. When the engine run-on system is active, only a single journey is registered.
Depends on regional availability.
The provision of services in conjunction with the integrated communication module is dependent on the network coverage of the mobile network provider.
The Mercedes PRO connect App must not be used while driving. Otherwise there is a risk of being distracted from the traffic situation and endangering oneself or others. Please also observe the legal provisions of the country you are currently in.
Depending on the vehicle model, the communication module for digital services is standard or optional equipment.